Customer Service

Throughout the Van Man York removals website you will see the words, “commitment to excellent customer care” this is because we truly do believe in putting your removal needs first and making sure your moving go as smoothly as possible. In any business there is a lot of competition and we believe only those that really do deliver a great personal and professional removals service should be in business as competitive as ours – this is how we’ve kept our removal services on top of our competition in the York area and become a very well known-name with constant word of mouth and repeat business.

We’ve been a part of the local community completing house removals and commerical moves for decades and so it is easy for us to carry out home removals with a smile. We need no encouragement during the move to be friendly as it is our natural disposition yet this isn’t just what customer service is about.

There are many strings to a customer service bow and we believe we play them all. Over the years we’ve adapted to change and found ways to enhance our customer satisfaction, listening to feedback on what other Man and Van removal services we can offer and taking on board every suggestion. Even though we feel as though we offer the best customer care, we are always looking for ways to make your experience with us better. We do this in a number of ways, but please let us know if there are any other suggestions to help maintain our commitment to being York’s best removal service.

Van Man York Website

We are proud of our removals website and aim to bring you relevant tips and advice on moving in York, along with giving you all the information you need to make a decision on your house move. We update the website regularly to ensure it is lightning fast and easy to use with a focus on the user experience.


We always ensure you receive a response to any removals or moving queries within a few hours, even if we are on the job and undertaking a house move one of our team will be pleased to give moving advice or a removal quote. We do our best to answer calls as soon as they come through but where this is not physically possible we will return the call as soon as it is safe to do so.

We also offer multiple ways for you to get in touch from a simple text to a contact form on our website or good old fashioned talking on the phone.

Happy Senior Couple In Room with Moving Boxes on Floor

We love leaving customers with a happy smile on their face, ready to enjoy their new home.

Moving Costs

We do all we can to keep your removal costs low as we understand that despite the recovering economy you do need to save money where you can. This is why our quotes are always bespoke while we offer special moving rates and discounts for those on a lower budget.

Removal Reviews

We encourage reviews as it shows others about our attitude. You will see from the hundreds of reviews we already have that we are committed to providing a great service. We hope to make you our next reviewer and we will do all we can to ensure you rate us as A plus.

Stress Free Moves

We understand that moving home or offices in York can be very stressful. Student moves can be just as stressful, even with less possesions to move; a new University or home can make those moving unsure. Our aim is to remove much of this stress for you with a top team and moving service which uses professional packers, drivers and removal vans. We are highly organised along with being very experienced in the industry and know the best practice to ensure a move goes smooth.

We cannot promise that the landlord will leave the keys in the right place or that your buyers complete on time but we can promise to move you and your belongings as quickly, efficiently and safely as possible to give you a great start in your new property.

Customer Care