Terms and Conditions

We want to make your removal as stress-free as possible. Please familiarise yourself with our terms and conditions to avoid any unnecessary confusion.

1. For all removal services in the York area, the minimum charge will be £170 if one person attends or £240 if two people are requested. Beyond this, charges will be applied in one-hour blocks at a pre-confirmed hourly rate.
2. The basic cost of long-distance services will be calculated based on the time required to travel to the requested pickup point and then on to the final destination.
3. Quoted start times for jobs are simply estimates and may be subject to change. Van Man York will not accept responsibility for service delays caused by matters beyond our control. This includes extreme weather events, traffic, terrorist events, and other problems we have no control over.
4. Full payment of any outstanding money is to be paid upon completion of the job, and in cash. Other payment methods are available but should be discussed prior to the start of the job and arranged at least a week in advance.
5. We cannot accept responsibility for accidents, damage, or lost property that occur after the job has been completed and payment has been settled.
   Any discrepancies need to be addressed with the driver while the job is in progress and the removal team is still on site.  Claims raised after this point will not be considered.
6. Our Goods in Transit insurance covers items we are moving up to the value of £10,000.
7. Customers who book the service of Van Man York are responsible for ensuring there is somewhere adequate to park the van at both ends of the job. Should the van receive a parking ticket whilst working on your removal job, you will be responsible for settling the fine.
8. Van Man York accepts no responsibility for damage caused to items as a result of poor or incorrect packing.
9. Customers need to ensure all furniture is dismantled for transit before our arrival.
10. If Van Man York is asked to dismantle an item of furniture or finds that dismantling is necessary, it is the customer’s responsibility to reassemble the furniture when it arrives at the destination, unless previously negotiated with Van Man York.
11. It is the responsibility of the customer to keep all fixtures, fittings, bolts and screws for furniture in a safe and secure place. We accept no responsibility for lost fittings and fixtures.
12. It is the customer’s responsibility to ensure all furniture will fit into the premises at the destination. Van Man York is not insured or prepared to remove doors, dismantle door frames or otherwise make new entrances to the building.
13. Customers need to ensure all walls, carpets, woodwork, etc., are adequately protected before we undertake the removal of items. Van Man York does not accept any responsibility for damage or marks made to areas that are not properly protected.
14. Delays which are deemed to be the fault of the customer, for example, not having all items packed, supplying the wrong address, waiting for the collection of keys, etc., may incur an extra charge to the final bill.
15. A deposit is required to secure your reservation. Dates cannot be held without payment.
    All deposits are non-refundable.
    If you wish to change your booking date, this is subject to availability and will require a new deposit to secure it.
    Van Man York reserves the right to change, amend or cancel bookings where necessary.
    Full payment is due immediately upon completion of the job.
    Payment is accepted in cash unless another method has been agreed upon at least 7 days before the move.
    Once the job is complete, payment has been settled, and our team has left the property, responsibility for the goods returns to the customer.
16. Abuse, rudeness and violence towards any staff member will not be tolerated. Should a driver need to abort a job due to aggression or abuse, the customer will still be charged the full amount for the booking.
17. Van Man York reserves the right to charge higher rates on Saturdays, Sundays, Bank Holidays, and other unsociable hours.
18. Unless otherwise agreed in writing, if we are negligent or in breach of contract, we will pay you up to £40 for each item which is lost or damaged as a direct result of any negligence or breach of contract on our part.